Senior Tier 2 or Tier 3 Systems Engineer
Gaithersburg, MD
Senior Tier 2 or Tier 3 Systems Engineer
Full Time • Gaithersburg, MD
Benefits:
- Disability Insurance
- Industry Certifications
- PTO
- IRA Match
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
ComTech Systems is seeking a Senior Tier 2 or Tier 3 Systems Engineer to join our growing team in Gaithersburg, MD. The ideal candidate is a skilled IT professional who enjoys solving technical challenges, supporting client environments, and delivering exceptional customer service. This role is responsible for troubleshooting escalated issues, supporting and executing technical projects, and helping drive continuous improvement across our service operations.
If you are interested in this position, please tell us one professional or personal goal in your cover letter and, after submitting your resume, call Courtney at 240-778-2112.
About Us:
ComTech Systems is a family-owned small business located in Gaithersburg, MD. We are a full-service provider of Voice and IT solutions to SMB organizations. We have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals with a focus on exceeding our customers’ expectations.
We value and reward:
· Respect
· Service Excellence
· Growth and Education
· Team-Oriented Collaboration
· Accountability
· Innovation
Our Mission:
To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability.
Responsibilities:
- Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues.
- Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions.
- Perform upgrades, migrations, deployments, and project work.
- Diagnose root causes and implement long-term solutions.
- Assist with technical planning, recommendations, and client projects.
- Provide guidance to Tier 1 technicians.
- Perform onsite support, installations, and project work as needed.
- Maintain accurate ticket notes, time entries, and documentation.
- Follow procedures while helping drive continuous improvement.
- Participate in after-hours maintenance and on-call support as needed.
- Log detailed activities, track calls/requests utilizing ticketing software, and maintain historical records related to problem documentation and resolution
- Assisting colleagues as necessary
Requirements:
- 3+ years of IT support experience, preferably supporting SMBs in an MSP environment.
- Strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies.
- Experience supporting switches, wireless networks, VPNs, virtualization platforms, and endpoint security solutions.
- Ability to resolve escalated technical issues and manage multiple priorities effectively.
- Excellent communication, customer service, and organizational skills.
- Self-motivated, dependable, and team-oriented.
- Ability to document processes and communicate technical concepts effectively.
- Strong sense of discretion, confidentiality, and professionalism.
- Ability to stay calm and solution-focused when customers are stressed or upset.
- Proactive mindset focused on accountability and continuous improvement.
- MSP and ConnectWise experience strongly preferred.
- Experience supporting Zultys, Metaswitch, or Netsapiens VoIP platforms is a plus
- Experience with WatchGuard security solutions, Ubiquiti networking, and AI-powered business tools is a plus.
- Relevant technical certifications are a plus (Microsoft, CompTIA, Cisco, or cybersecurity).
Working Hours:
Monday - Friday 8am-5pm (with a one-hour lunch break).
Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required.
Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required.
Perks:
Medical, Dental, Vision, Disability, IRA Match, PTO, Industry Certifications
Compensation:
$60,000 - $75,000 annually, based on experience, certifications, and qualifications.
Compensation: $60,000.00 - $75,000.00 per year
Career
Are you looking for new challenges? Do you want to work in a professional environment? You came to the right place!
Who are we?
We are a second generation family owned small business located in Gaithersburg, MD. As a full-service provider of Managed IT, and Voice solutions to SMB organizations, we have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals focused on exceeding our client’s expectations.
Join our team in ComTech, we understand that real business value is delivered when both clients and employees are satisfied. While working in ComTech, you will make a real impact by solving complex business issues for the world ́s leading clients.
Our Mission Statement
To provide customized Technology solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients’ efficiency, security, and profitability.
We value and reward:
Respect
In every relationship.
Accountability
Always following through and following up.
Service Excellence
Doing “Whatever it Takes” to exceed expectations.
Innovation
Forward-thinking to proactively solve client problems.
Growth and Education
Pursuit of continuous education and professional development.
Team-Oriented
Proactive and candid communication builds teamwork and leads to positive change.
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